Solskin products
Solskin tries our best to create products that work for all skin types. Our brand exists for everyone in our community, and we do not discriminate based on race, ethnicity, nationality, sex, gender and gender identity, sexual orientation, features, and/or abilities. No matter what your identity, expressions, or abilities, Solskin insider is always beside you.
It depends on your skin’s sensitivity, and it would help if you observed the reaction on your skin. It can tingle when using a new product or ingredients such as AHA, L-Ascorbic, BHA, and glycolic acid. We recommend starting slowly and letting your skin adjust unless your skin gets red or swollen; please stop using the product and consult a dermatologist.
In addition, Synbiotic Skin Barrier Moisture serum contains encapsulated BHA, which is gentle to your skin and rarely causes the tingling effect, but if you apply it where you have acne or wound, it may cause some tingling. However, before using any product, we recommend you do a patch test and find out what your skin needs first to protect your skin and save your money!
Synbiotic Skin Barrier Moisture Serum is a soothing serum with moisturizing benefits and ingredients that help lock moisture and reduce TEWL, as well as BHA, which allows you to reduce acne concerns. However, it’s up to you if you want to use it as a serum or a moisturizer, but if your skin is dehydrated, please feel free to add a layer of facial cream.
If you have skin problems such as wounds, you should not use lactic acid, but if you are lactose intolerant in terms of eatable, then you can use our product because the serum will not be absorbed in your body or the digestive process.
Yes, definitely, because we have included Encapsulated Salicylic Acid (BHA) into the formulation to help with acne and gently exfoliate your dead skin.
Shipping, Delivery
and Returns
If your package was damaged during the delivery process or in transit, please notify us via email at solskininsider@gmail.com. With your purchased information and photos of the damaged box for the investigation process.
All orders require 1-2 business days before shipping out. Please note, business days do not include weekends or holidays.
After you place your order, we will process and ship your package within 1-2 business days. After shipping, you will receive a confirmation email with the tracking number at the specified email address that you mentioned in the checkout process.
Please note that order processing time may vary due to vacations, new product launches, restocks, and promotions, but worldwide shipping will take 5-7 business days, depending on the logistics partner process. In addition, the estimated transit time is an estimate, not a guarantee.
Don’t hesitate to contact us via solskininsider@gmail.com if you notice that you have made an error on the shipping address and want to make any changes.
We will make every effort to ensure the correct delivery, but please note that once we deliver the product to the delivery courier, we cannot change the address, so please get in touch with us as soon as you notice the error.
We are shipping internationally including Thailand, Asia, the United States, and Europe.
Ordering process
To avoid delays in shipping your order, we process orders as quickly as possible. Therefore, we can only guarantee cancellations 15 minutes from when the order was placed. To request a cancellation, please email us via solskininsider@gmail.com as soon as possible and include the following:
In the subject line, put “Cancellation” and include your order number which was shown in the previous email.
Unfortunately, if your cancellation request comes in after our 15-minute grace period, we will not be able to cancel the order immediately, but we need to check your package status and let you know as soon as possible because our order procedure is to process after 15 minutes of your purchase to prevent delay.
Log-in to your account to view your order history.
If you need to make a change or cancel an existing order, please contact solskininsider@gmail.com for assistance.
We currently accept Visa, Mastercard, JCB, Internet Banking, Prompt Pay, TrueMoney Wallet, Rabbit Line Pay, Alipay, and Bill payment. Currently, we only accept one form of payment on a single order.
Yes, but please follow our social media accounts and sign up with us to receive a promo code for the special events. If you already have a promo code or discount, then you can put it in when you place an order on the website.
Currently, our products are available online via the brand’s channels or official social media accounts and websites so that you can purchase through those channels. We do not recommend purchasing outside the official brand account, as we do not guarantee the quality and will not take responsibility for it.
We encourage you to follow our social media accounts so you will get all updates about products, promotions, exclusive deals, and news. Moreover, please do not hesitate to contact us if you have any questions, whether it is about the products or skincare routine. We are willing to be your partner and will ensure you get what you desire.
Member account
No. All your information will not be given to other parties, as we respect your privacy. Please kindly find our privacy policy.
Please click on the “Forget password?” link on the log-in screen for instructions on how to recover your account. Or please contact solskininsider@gmail.com for additional assistance.
Click on the “Log in” link, then select “Register” to create an account. You can also create an account during your initial check-out.
To track your purchase history and receive exclusive promotions or events when they are available.
Product details
Generally, we recommend applying cleansers first and then applying treatment products (like serums and moisturizers, etc.). In addition, we recommend using sunscreen during the daytime after putting on treatments!
Always follow the instructions for each product and perform a patch test before applying new products. Always use skincare products based on the intensity or texture of the product that matches your skin concern.
No, we do not use perfume or fragrance in the formulation.
Based on the study and research, yes, pregnant and nursing people can safely use products containing salicylic acid once or twice daily during pregnancy and nursing. However, doctors recommend using products containing 2% or less salicylic acid. Moreover, the Thai FDA standard mentioned that skincare products should not have more than 2% Salicylic acid, so our skincare is safe and not harmful to babies based on research.
All of our products have been clinically tested and no one has experienced irritation or breakouts when using Solskin products alone.
Our product uses an active ingredient that is vegan-certified.
Our product is gluten-free without any gluten ingredients.
Not all our products are organic, but some of the active ingredients are extracted from nature safely and effectively. If the ingredients are suitable and match your skin, either organics or synthetic will always work, but first, know your skin concerns and type.
No, we do not test our products on animals. We are cruelty-free.
When trying a new product, we recommend testing it before applying skincare by applying a small amount on clean and dry skin (on your wrist or neck). And leave the patch undisturbed for 24 hours.
Suppose you don’t have a skin reaction! We recommend incorporating it slowly into your skincare routine and continuing to monitor your skin’s response.
However, before launching the product, we had already done a clinical trial with up to 70 people to test if the product creates irritation or not. The results conclude that our products are safe for all skin types, including sensitive skin.
All of our products are safe and effective for sensitive skin. If you have a medical-specific skin condition like eczema or rosacea, we recommend you consult a dermatologist or healthcare provider before using any new products.
We recommend to people aged over three years old, and we recommend patch testing before applying on children’s skin.
All of our skincare items have a shelf life of 2-3 years, but we recommend using them within 1 year after opening. This information is a guideline to get the most efficiency out of the products.
Sustainability & Inclusivity
Glass packaging is a great option for a lot of companies, but right now, it’s not the most sustainable option for us. When we conducted a lifecycle analysis of our products, we found that transportation contributes the most to our environmental footprint.
Unfortunately, glass packaging could increase our transportation’s waste output, so we’ve decided against using it right now. We’re always looking for more sustainable options and ways to cut down our footprint in packaging and beyond.
At this time, our main concern is to protect the product formulations. However, when the option becomes available, we will be the first to try them on! Meanwhile, the current packaging can still be repurposed or divided and returned to the recycling center.
To make recycling easy, we’ve created a recycling guide! CLICK HERE
International
Currently, Solskin is available online and at the Castle C store in Bangkok, but we are more than welcome if you have any suggested locations that match our brand. However, we ship internationally, so you can enjoy and experience our product wherever you are.
Yes, we do, but the shipping fee will be varied depending on the destination.
Contact us
If you have any questions, please contact us via solskininsider@gmail.com
