To avoid delays in shipping your order, we process orders as quickly as possible. Therefore, we can only guarantee cancellations 15 minutes from when the order was placed. To request a cancellation, please email us via solskininsider@gmail.com as soon as possible and include the following:
In the subject line, put “Cancellation” and include your order number which was shown in the previous email.
Unfortunately, if your cancellation request comes in after our 15-minute grace period, we will not be able to cancel the order immediately, but we need to check your package status and let you know as soon as possible because our order procedure is to process after 15 minutes of your purchase to prevent delay.
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